Postage for any order under 20kg is £4.00.
Postage for any order over 20kg is FREE - so getting two 12kg kibble bags effectively saves you £8!!
If an order is placed with us before noon we do our utmost to get it out to you the same day (on a next-day delivery basis). However we are at the mercy of the courier companies on this one, which is why we always give a 2-3 day delivery estimate.
We use DPD for all orders over 2kg and Royal Mail for smaller orders.
If your delivery is damaged in any way, please do not sign for/accept it until you have checked the contents of the box. If on inspecting the contents you find any damage, please don't take it in - just send it back with the courier. Please then call us and we'll get a replacement straight out to you. If you do decide to take the parcel please still sign it 'damaged' in case you find something later on.
We photograph every parcel before we seal and send it to ensure that if we've made a mistake we can rectify it as soon as you tell us. No quibbling, no fuss.