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Shipping & returns

Postage Costs

 

Postage for any order under 20kg is £4.00 (unless it's a 'free shipping' item)

 

Postage for any order over 20kg is FREE - so getting two 12kg kibble bags effectively saves you £8!!

 

Delivery

 

If an order is placed with us before noon we do our utmost to get it out to you the same day (on a next-day delivery basis). However we are at the mercy of the courier companies on this one, which is why we always give a 2-3 day delivery estimate.

 

Returns

 

If your delivery is damaged in any way, please do not sign for/accept it until you have checked the contents of the box. If on inspecting the contents you find any damage, please don't take it in - just send it back with the courier. Please then call us and we'll get a replacement straight out to you.  If you do decide to take the parcel please still sign it 'damaged' in case you find something later on.

 

Errors

 

We photograph every parcel before we seal and send it to ensure that if we've made a mistake we can rectify it as soon as you tell us. No quibbling, no fuss.

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