Frequently Asked Questions

Q: What is the difference between 15kg economy bags and the 12kg bags?

A: The only difference is the size and look of the bag.  

Q: OK, so why are some of them named differently?

A: Well, it's unlikely that working dogs struggle with their waistlines so we felt the names for Lazy Bones & Return to Slender were inappropriate.  However there are times when a working dog needs a lower calorie formula (such as those on light duties or those in off-season so we adapted the names to reflect this.

Q: How long before my order arrives?

A: We aim to get orders received before 2pm out to you the day the same day, orders received later in the day will be dispached the following working day.  We use a next day delivery service so you should get your food within three working days.  

Q: Are you PFMA registered?

A: All the companies that make our food are registered and work closely with the PFMA and other regulatory organisations. 

Q: Is your food British?

A: Yes our food is made in the UK and the meat is sourced from the British human food chain.

Q: Can I pick up my order in person?

A: Yes, our warehouse is based in St Clears, Carmarthenshire SA33 4JW and you are welcome to collect it after 3pm. We also have an arrangement with The Pit Stop in Pendine, so you can collect it there the following day if it's closer.  They are open 9am to 7.30pm.