We know it's easy to forget to order dog food, so we offer super-fast turnaround and delivery on all your orders.
All orders over 2kg, recieved before 2pm, will go out the same evening on a next day courier service via DPD (excluding weekends).
Orders under 2kg will be sent the same day via The Post Office (2nd class).
(Please note that DPD take a little longer for some areas of the UK (e.g. Northern Ireland & Scottish Highlands).
'In flight' options are available via DPD too, so you can change the delivery day or request for a parcel to be left in a safe place if you can't be there.
Postage for any order under 20kg is £4.00.
Postage for any order over 20kg is FREE - so buying two large bags at a time effectively saves you £8!!
If your delivery is damaged in any way, please do not sign for/accept it until you have checked the contents of the box. If on inspecting the contents you find any damage, please don't take it in - just send it back with the courier. Please then call us and we'll get a replacement straight out to you. If you do decide to take the parcel please still sign it 'damaged' in case you find something later on.
We photograph every parcel before we seal and send it to ensure that if we've made a mistake we can rectify it as soon as you tell us. No quibbling, no fuss